Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at teams@krewekulturr.com. Please note that exchanges will need to be sent to the following address: 

Izzat Nagar, Bareilly-243122

If your exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at teams@krewekulturr.com. 

Please note that our store does not offer any return or refund on purchased items. We only provide an exchange policy in case of size or product issues, subject to availability. Customers are requested to check product details carefully before placing an order. By purchasing from us, you agree to these terms.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, an unboxing video proof will be required for the same.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.